Privacy Policy for Koala Wipes LTD

Effective Date: October 2nd, 2024

1. Introduction

Koala Wipes LTD is committed to protecting the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, make a purchase, or interact with our email marketing. This Privacy Policy applies specifically to Koala Wipes products and services.

2. Information We Collect

We may collect the following types of information:

Personal Information

This includes your name, email address, postal address, phone number, company name, and any other information you provide when you create an account, place an order, subscribe to our newsletter, or contact us.

Order Information

This includes details about the Koala Wipes products you purchase, your order history, and payment information.

Website Usage Information

This includes your IP address, browser type, operating system, referring URLs, pages visited, and other browsing behaviour on our website.

Marketing Information

This includes your preferences for receiving marketing communications and your engagement with our emails.

3. How We Use Your Information

We may use your information for the following purposes:

  • To process and fulfill your orders: This includes sending you order confirmations, shipping updates, and invoices.

  • To provide customer support: This includes responding to your inquiries and resolving any issues you may have.

  • To send you marketing communications: This includes sending you emails about new Koala Wipes products, promotions, and other updates. You can opt out of these communications at any time.

  • To improve our website and services: This includes analyzing website usage data to understand how visitors interact with our website and improve its functionality.

  • To comply with legal obligations: This includes complying with applicable data protection laws and regulations.

4. Legal Basis for Processing

We process your personal information based on the following legal grounds:

  • Contract: We process your information to fulfill our contractual obligations to you, such as processing your orders and providing customer support.

  • Consent: We process your information for marketing purposes based on your consent. You can withdraw your consent at any time.

  • Legitimate Interests: We may process your information for our legitimate interests, such as improving our website and services, preventing fraud, and protecting our legal rights.

5. Data Sharing

We may share your information with the following third parties:

  • Service Providers: We may share your information with service providers who assist us with payment processing, shipping, email marketing, and other essential functions. These providers are contractually obligated to protect your information.

  • Legal Authorities: We may disclose your information to legal authorities if required by law or legal process.

6. Data Security

We take appropriate measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:

  • Encryption: We use encryption to protect your information during transmission.

  • Access Controls: We restrict access to your information to authorized personnel only.

  • Data Retention: We retain your information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy.

7. Your Rights

You have the following rights regarding your personal information:

  • Access: You have the right to access your personal information.

  • Rectification: You have the right to correct any inaccuracies in your personal information.

  • Erasure: You have the right to request the deletion of your personal information, subject to certain exceptions.

  • Restriction: You have the right to restrict the processing of your personal information in certain circumstances.

  • Objection: You have the right to object to the processing of your personal information for marketing purposes.

  • Data Portability: You have the right to receive your personal information in a portable format.

8. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Koala Wipes LTD

Email: info@koalawipes.co.uk
Phone: 0845 370 0030
Address: Cox Green, Church Road, Ramsden Heath, Essex, CM11 1PS, England

9. Updates to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website.

10. Cookies

Our website uses cookies to enhance your browsing experience. You can find more information about our use of cookies in our Cookie Policy.

Please note: This Privacy Policy is tailored specifically for Koala Wipes. It is recommended that you consult with a legal professional to ensure compliance with all applicable laws and regulations.